Hybrid Technical Support Advisor — Aftersales & Solutions

Team First Recruitment; Camberley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Company pension

Hybrid work model

26 days holiday

5% bonus

Job summary

Team First Recruitment is seeking a Technical Customer Support Advisor for a respected manufacturer in the construction and building services sector. The role involves delivering technical guidance, handling aftersales enquiries, and resolving issues with customers, installers and internal teams.

It offers a hybrid work setup with two days in the office and three days at home. Ideal candidates explain technical information clearly and possess an engineering background or strong interest in

Qualifications

• Clear and concise communication of technical information to customers
• Wamiliarity with engineering concepts and products helpful
• Proactive and reliable in delivering service quality

Responsibilities

• Provide technical advice and product support to customers and installers
• Manage aftersales enquiries from initial contact to resolution
• Investigate technical issues and recommend solutions
• Coordinate replacement products, returns and warranty-related queries
• Build strong relationships with customers and distribution partners

Skills

Technical background

Customer service

Organised

Education

Engineering degree

Job description

Team First Recruitment is seeking a Technical Customer Support Advisor for a respected manufacturer in the construction and building services sector. The role involves delivering technical guidance, handling aftersales enquiries, and resolving issues with customers, installers and internal teams.

It offers a hybrid work setup with two days in the office and three days at home. Ideal candidates explain technical information clearly and possess an engineering background or strong interest in