Senior Technical Advisor – Hybrid, Construction Expert

Etex; West of England; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Etex in Bristol is seeking a Senior Technical Advisor to respond to customer inquiries via phone, email and Teams, providing expert guidance on technical issues. You will coach junior Advisors and serve as a senior reference within the team, with a hybrid pattern of office and home working.

The role requires reading architectural drawings, understanding construction details, and delivering clear, professional support to clients in a building/environment context.

Qualifications

• Experience answering technical enquiries in building/architectural environments.
• Strong ability to communicate complex information clearly.

Responsibilities

• Respond to customer enquiries by phone, email and Microsoft Teams.
• Coach and support junior Technical Advisors.
• Act as senior reference within the team.

Skills

Customer communication

Coaching juniors

Team collaboration

Education

Fire protection qualification

Tools

AutoCAD

Microsoft Teams

Job description

Etex in Bristol is seeking a Senior Technical Advisor to respond to customer inquiries via phone, email and Teams, providing expert guidance on technical issues. You will coach junior Advisors and serve as a senior reference within the team, with a hybrid pattern of office and home working.

The role requires reading architectural drawings, understanding construction details, and delivering clear, professional support to clients in a building/environment context.