Technical Customer Support Advisor

Team First Recruitment; Camberley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Company pension

Hybrid work model

26 days holiday

5% bonus

Job summary

Team First Recruitment is seeking a Technical Customer Support Advisor for a respected manufacturer in the construction and building services sector. The role involves delivering technical guidance, handling aftersales enquiries, and resolving issues with customers, installers and internal teams.

It offers a hybrid work setup with two days in the office and three days at home. Ideal candidates explain technical information clearly and possess an engineering background or strong interest in

Qualifications

• Clear and concise communication of technical information to customers
• Wamiliarity with engineering concepts and products helpful
• Proactive and reliable in delivering service quality

Responsibilities

• Provide technical advice and product support to customers and installers
• Manage aftersales enquiries from initial contact to resolution
• Investigate technical issues and recommend solutions
• Coordinate replacement products, returns and warranty-related queries
• Build strong relationships with customers and distribution partners

Skills

Technical background

Customer service

Organised

Education

Engineering degree

Job description

Technical Customer Support Advisor

Are you someone who enjoys solving technical problems and helping customers find the right solution?

We're recruiting for a Technical Customer Support Advisor to join a highly respected manufacturer within the construction and building services sector.

This is a varied position where you'll become the go-to person for technical support, product advice and aftersales enquiries. You'll work closely with customers, installers and internal teams, helping to resolve issues, provide expert guidance and ensure an excellent customer experience.

The Role:

• Provide technical advice and product support to customers and installers
• Manage aftersales enquiries from initial contact through to resolution
• Investigate technical issues and recommend solutions
• Coordinate replacement products, returns and warranty-related queries
• Build strong relationships with customers and distribution partners

What we’re looking for:

• Able to explain technical information in a clear and customer-friendly manner
• Any technical background will be considered. You could be a field engineer looking for a more home-based role or a recent engineering graduate looking for your first job.
• Organised, proactive and committed to delivering great customer service

What's on Offer:

This is an excellent opportunity to join an established and growing business where you'll receive ongoing training, develop specialist technical knowledge and build a long-term career within a supportive team environment.

This is a hybrid role, 2 days in the office, 3 days at home.

Package: £30,000 DOE, 5% Bonus, 26 Days Holiday, Private Healthcare, Cont. Pension