Hybrid Service Delivery Coordinator | Manchester

Elevate; Manchester; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Birthday off

Free breakfasts

25 days annual leave

Private healthcare

Gift Day

Pension & Life Assurance

Wellbeing Day

Job summary

Elevate is seeking a Service Delivery Co-ordinator in Manchester on a fixed term contract. You will coordinate service requests, manage escalations and act as the main customer contact to ensure timely, high-quality delivery.

Working with the Service Delivery Manager, internal teams and external partners, you’ll monitor SLAs, track deployments and drive continuous improvements while keeping customers informed.

Qualifications

• Experience in a service delivery, customer service or coordination role.
• Excellent written and verbal communication.
• Strong organisational skills with ability to manage multiple tasks and changing priorities.
• A proactive, customer-focused approach to problem-solving.
• Ability to build effective working relationships with customers, colleagues and suppliers.
• Confidence in managing customer queries and escalations professionally.
• Good IT skills, including Microsoft Office and Google Workspace.
• Ability to work independently, take ownership and contribute positively to a team.
• A flexible approach to working in a fast-paced environment.
• A commitment to continuous improvement and delivering high standards of service.

Responsibilities

• Coordinate the end-to-end delivery of services, ensuring service levels and customer expectations are consistently met.
• Act as a key point of contact for customers, managing queries, service requests and escalations.
• Work closely with internal teams, suppliers and external partners to resolve issues efficiently.
• Monitor service delivery performance against agreed SLAs and KPIs.
• Track service deployments and project timelines to ensure activities are completed successfully.
• Build and maintain positive relationships with customers and key stakeholders.
• Support and participate in customer service review meetings.
• Identify opportunities to improve processes, service quality and the overall customer experience.
• Maintain clear, proactive communication with customers and colleagues throughout the service delivery process.

Skills

Communication

Organisation

Problem-solving

Relationship-building

Customer-service

IT skills

Independence

Adaptability

Teamwork

Tools

Microsoft Office

Google Workspace

Job description

Elevate is seeking a Service Delivery Co-ordinator in Manchester on a fixed term contract. You will coordinate service requests, manage escalations and act as the main customer contact to ensure timely, high-quality delivery.

Working with the Service Delivery Manager, internal teams and external partners, you’ll monitor SLAs, track deployments and drive continuous improvements while keeping customers informed.