Client-Facing Service Delivery Coordinator | Hybrid UK

Ddv Mediengruppe; Corby; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato in Corby, Northamptonshire, is seeking a Service Delivery Coordinator to join the growing Service Delivery team at our Corby site. You will be the day-to-day contact for clients, handling queries, tracking shipments and coordinating with internal teams to resolve issues.

You’ll be highly organised, analytical and solutions-focused with strong communication skills. The role is client-facing, involves ticketed inquiries by tickets, email and other channels, and offers hybrid working

Qualifications

• Organised, analytical and solutions-focused approach to handling enquiries.
• Strong communication skills, both written and verbal.
• Experience in client services or logistics environment a plus.
• Comfortable working with tickets, emails, and operational systems.
• Able to identify recurring issues and contribute to process improvements.

Responsibilities

• Act as a key point of contact for clients regarding day-to-day logistics and service queries.
• Manage and respond to client queries received through tickets, emails and other communication channels.
• Investigate shipment and delivery queries, including missing, delayed or incomplete deliveries.
• Track shipments and work with internal teams and transport partners to establish what has happened.
• Coordinate with warehouse, transport, inventory and operational teams to resolve client issues.
• Ensure tickets and queries are accurately recorded, updated and progressed through to resolution.
• Provide clients with clear, professional and timely updates.
• Identify recurring issues and highlight trends or potential service improvements.
• Escalate more complex issues appropriately and ensure they receive the required level of attention.
• Work to agreed service levels and prioritise workload according to urgency and client requirements.
• Maintain accurate records and ensure relevant systems are kept up to date.
• Support the wider Service Delivery team in maintaining strong client relationships and excellent service levels.
• Contribute to continuous improvement by identifying opportunities to improve processes and prevent recurring issues.

Skills

Organised

Analytical

Solutions-focused

Customer service

Tools

Microsoft Office

Outlook

Excel

Job description

Arvato in Corby, Northamptonshire, is seeking a Service Delivery Coordinator to join the growing Service Delivery team at our Corby site. You will be the day-to-day contact for clients, handling queries, tracking shipments and coordinating with internal teams to resolve issues.

You’ll be highly organised, analytical and solutions-focused with strong communication skills. The role is client-facing, involves ticketed inquiries by tickets, email and other channels, and offers hybrid working