Hybrid Service Desk Coordinator — 12 Month Contract

Line Management Group Ltd; England; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual Leave 22 days + holidays

Health & Wellbeing programme

Health Cash Plan

Flexible Benefits

Family Friendly Policies

Corporate Volunteering

Bank Holiday Exchange

Long Service Awards

Flexible Working (hybrid)

Development & Recognition

Job summary

Line Management Group Ltd is seeking a proactive Service Desk Coordinator to support the Maintenance & Support function. You will log and prioritise requests in Freshservice, coordinate engineers, track assets in ConnectIQ, and liaise with clients to ensure timely, accurate service delivery.

You will collaborate with engineering and procurement teams, maintaining clear documentation and reports while handling multiple priorities in a hybrid working environment.

Qualifications

• Minimum five GCSEs A*-C including Maths or English.
• Three A levels at grades A*-C (or 240 UCAS points).
• ITIL Foundation Certification is desirable.
• Bachelor's degree in information technology, Computer Science, or related field (or equivalent).

Responsibilities

• Log, prioritise, track and progress service requests and incidents using Freshservice.
• Act as first point of contact for routine client queries with clear updates.
• Monitor service levels, planned maintenance and escalate risks or delays.
• Prepare and issue routine service reports and client documentation.
• Coordinate engineers for reactive callouts and planned maintenance.
• Manage engineer schedules, client appointments and site access.
• Coordinate third-party labour and material requirements and track quotations.
• Maintain asset, warranty and service information within ConnectIQ.
• Support onboarding, handovers and continuous improvement processes.

Skills

Strong organisation skills

Clear and professional communication

Attention to detail

Proactive and dependable

Collaborative approach

Multitasking and prioritisation

Education

GCSEs A*-C including Maths or English

Three A levels (A*-C) or 240 UCAS points

Bachelor's degree in information technology / Computer Science

ITIL Foundation Certification

Tools

Freshservice

ConnectIQ

Monday.com

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Line Management Group Ltd is seeking a proactive Service Desk Coordinator to support the Maintenance & Support function. You will log and prioritise requests in Freshservice, coordinate engineers, track assets in ConnectIQ, and liaise with clients to ensure timely, accurate service delivery.

You will collaborate with engineering and procurement teams, maintaining clear documentation and reports while handling multiple priorities in a hybrid working environment.