Service Delivery Coordinator — Customer Success

Elevate Group; Manchester; In loco; GBP 30.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday off or personal milestones

Free private healthcare

Pension scheme

25 days annual leave + bank holidays

Wellbeing day

Office-based team socials

Descrizione del lavoro

Elevate Group is seeking a Service Delivery Co-ordinator based in Manchester (Head Office). You will coordinate end-to-end service delivery, liaising with customers, internal teams and external partners to meet service levels and expectations.

In this role you will manage queries and escalations, track timelines and contribute to process improvements while building strong customer relationships and maintaining proactive communication across the business.

Competenze

• Experience in a service delivery, customer service or coordination role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks and changing priorities.
• A proactive, customer-focused approach to problem-solving.
• Ability to build effective working relationships with customers, colleagues and suppliers.
• Confidence in managing customer queries and escalations professionally.
• Good IT skills, including Microsoft Office and Google Workspace.

Mansioni

• Coordinate the end-to-end delivery of services, ensuring service levels and customer expectations are consistently met.
• Act as a key point of contact for customers, managing queries, service requests and escalations.
• Work closely with internal teams, suppliers and external partners to resolve issues efficiently.
• Monitor service delivery performance against agreed SLAs and KPIs.
• Track service deployments and project timelines to ensure activities are completed successfully.
• Build and maintain positive relationships with customers and key stakeholders.
• Support and participate in customer service review meetings.
• Identify opportunities to improve processes, service quality and the overall customer experience.
• Maintain clear, proactive communication with customers and colleagues throughout the service delivery process.

Conoscenze

Communication skills

Organisational skills

Problem-solving

Customer-focused

Relationship building

Microsoft Office

Google Workspace

Independent working

Team collaboration

Strumenti

Microsoft Office Suite

Google Workspace

Descrizione del lavoro

Elevate Group is seeking a Service Delivery Co-ordinator based in Manchester (Head Office). You will coordinate end-to-end service delivery, liaising with customers, internal teams and external partners to meet service levels and expectations.

In this role you will manage queries and escalations, track timelines and contribute to process improvements while building strong customer relationships and maintaining proactive communication across the business.