Logistics & Customer Service Coordinator – Hybrid

242 Flextronics Global Services (Manchester) Limited; Warrington; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

33 days holidays incl. bank holidays

Holiday purchase scheme

Pension and life assurance

Funding, Education, Study and Training

Hybrid working

Employee Assistance Program

Charity of the year and volunteering

Job summary

Flex Ltd in Warrington is seeking a Logistics Coordinator to deliver exceptional service to customers, field engineers and internal stakeholders across the UK and Europe. You will monitor logistics operations, handle escalations, and support continuous improvement while collaborating with internal teams to ensure smooth parts, logistics and returns processes.

If you thrive in a fast-paced environment, this role offers training, a supportive culture and hybrid working.

Qualifications

• Excellent verbal and written communication skills in English is a must.
• Previous experience in a customer service, logistics, supply chain, or coordination role.
• Experience working in a fast-paced, multi-channel contact center or customer support environment is an advantage.
• Strong interpersonal skills with the ability to build positive relationships with customers and colleagues.
• Ability to quickly learn and adapt to new systems, tools, and processes.
• Experience managing multiple priorities and working effectively under pressure.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.

Responsibilities

• Act as the primary point of contact for customers and field engineers regarding parts, logistics, and returns
• Provide excellent customer support through phone, email, and chat channels
• Monitor carrier performance and proactively manage pending shipments and logistics issues
• Resolve customer queries efficiently and manage escalations, involving management when necessary
• Monitor customer feedback and identify opportunities to improve service quality and customer satisfaction
• Participate in regular team meetings and one-to-one discussions to share feedback and contribute to team success
• Collaborate with internal departments to resolve operational issues and improve workflows
• Identify process inefficiencies and support continuous improvement initiatives
• Assist with the implementation of new tools, systems, and processes
• Ensure quality, consistency, and a customer-focused approach in all interactions

Skills

Customer service

Logistics

Coordination

Multi-channel support

Interpersonal skills

Adaptability

Analytical thinking

Attention to detail

Job description

Flex Ltd in Warrington is seeking a Logistics Coordinator to deliver exceptional service to customers, field engineers and internal stakeholders across the UK and Europe. You will monitor logistics operations, handle escalations, and support continuous improvement while collaborating with internal teams to ensure smooth parts, logistics and returns processes.

If you thrive in a fast-paced environment, this role offers training, a supportive culture and hybrid working.