Service Coordination Specialist — Hybrid Role

AWD online; Nottingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Job summary

Ocular is seeking a Service Coordinator / Administrator in hybrid Nottingham. You will act as the central link between customers, engineers, and service leadership, coordinating activity, updates and progress against SLAs.

You will maintain records, support commercial processes, and build trusted relationships while ensuring smooth service delivery across the UK. This is a permanent, full-time role with a focus on customer service and operational excellence.

Qualifications

• Track record of delivering excellent customer service in a customer-facing role.
• Strong administration skills and confidence using Microsoft Office.
• Excellent organisation and communication under pressure.

Responsibilities

• Coordinate service activity, customer updates and job progression against SLAs.
• Book work with customers and allocate to engineers, tracking to closure.
• Log and process service calls in Solarvista and keep records up to date.
• Provide clear updates and respond professionally to queries.

Skills

Customer service

Administration

MS Office

Organisation

Communication

UK geography

Teamwork

Education

Tools

Solarvista

Job description

Ocular is seeking a Service Coordinator / Administrator in hybrid Nottingham. You will act as the central link between customers, engineers, and service leadership, coordinating activity, updates and progress against SLAs.

You will maintain records, support commercial processes, and build trusted relationships while ensuring smooth service delivery across the UK. This is a permanent, full-time role with a focus on customer service and operational excellence.