Hybrid Service Delivery Coordinator - Stakeholder Repairs

Serco Limited; England; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Pension up to 6%

Employee Assistance Programme

Serco benefits portal with discounts

Diversity and inclusion commitment

Job summary

Serco Limited is seeking a Service Delivery Coordinator to support UK Visa & Immigration accommodation and transport services. The role focuses on meeting service user needs within contractual timeframes and coordinating repairs and defects with internal and external operatives.

You will build relationships with stakeholders, manage data, and ensure compliance with KPI targets. Hybrid working, with two remote days (Mon & Wed), is offered, subject to business needs.

Qualifications

• Strong ICT skills.
• Excellent time management and multitasking abilities.
• Proven ability to build relationships with internal and external stakeholders.

Responsibilities

• Maintain data integrity of IT systems to support performance reporting.
• Deal with vendor queries daily and escalate to Service Delivery Manager where appropriate.
• Review classifications of reported defects and re-classify as needed.
• Ensure all responses to Authority requests are completed within contractual timescales.
• Schedule and prioritise repairs and defects to internal and external operatives, with correct category of work and timescales.
• Ensure timely responses and updates from repairs operatives.

Job description

Serco Limited is seeking a Service Delivery Coordinator to support UK Visa & Immigration accommodation and transport services. The role focuses on meeting service user needs within contractual timeframes and coordinating repairs and defects with internal and external operatives.

You will build relationships with stakeholders, manage data, and ensure compliance with KPI targets. Hybrid working, with two remote days (Mon & Wed), is offered, subject to business needs.