Hybrid Sales & Customer Experience Advisor

Remote Worker LTD.; Warwick; Hybride; GBP 19 000 - 23 000; Temps partiel

Avantages offerts par ce poste

25 days annual leave

Contributory pension

Employee Benefits Hub

Health Plan

Training and development

Supportive team environment

Career progression opportunities

Résumé du poste

Baxi is seeking a Sales & Customer Service Advisor for a fixed-term 5-month contract in Warwick. The role combines customer service, after-sales support and sales, with hybrid working 50% in the Brooks House office and 50% remote.

You will handle calls, respond to enquiries, arrange service visits and identify opportunities to promote services. You'll start with a 4-week training programme at our Warwick office, and the successful candidate will have excellent communication, empathy and

Qualifications

• Excellent communication skills and professional telephone manner.
• Strong listening, questioning and problem-solving abilities.
• Customer-focused approach with empathy and patience.

Responsabilités

• Handle inbound and outbound calls and respond to enquiries by email.
• Identify the right solution using effective questioning and information gathering.
• Arrange service visits and coordinate with engineers and internal teams.
• Promote Baxi Service Plans and chargeable services where appropriate.
• Maintain accurate customer records in internal systems.

Connaissances

Communication skills

Listening

Problem solving

Negotiation

Customer focus

Team player

Outils

CRM software

Description du poste

Baxi is seeking a Sales & Customer Service Advisor for a fixed-term 5-month contract in Warwick. The role combines customer service, after-sales support and sales, with hybrid working 50% in the Brooks House office and 50% remote.

You will handle calls, respond to enquiries, arrange service visits and identify opportunities to promote services. You'll start with a 4-week training programme at our Warwick office, and the successful candidate will have excellent communication, empathy and