Hybrid/Remote Insurance Claims Handler – Customer Care

WNS; Glasgow; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

WNS Assistance in Glasgow is hiring a Claims Handler to deliver high-quality customer service when customers need you most, in a hybrid/remote environment. You will join a supportive team that handles the claims process from first notice of loss through resolution, ensuring timely communication and accurate reserves.

The ideal candidate has call centre experience, excellent time management, and the ability to build rapport with customers while following established procedures to achieve

Qualifications

• Clear communication skills and rapport-building ability.
• Strong time management and organisational skills.
• Proven decision-making capabilities under pressure.
• Experience in a call centre environment is essential.
• Ability to work in an office-based or remote/hybrid team.

Responsibilities

• Handle and resolve enquiries from customers and external contacts to ensure a smooth claims service.
• Establish timely reserves within authority by assessing claim value.
• Identify potential recovery and fraud indicators.
• Maximise productivity within the team.
• Follow established claims procedures for low complexity claims to ensure quality.

Skills

Communication

Time management

Decision making

Call centre experience

Team collaboration

Job description

WNS Assistance in Glasgow is hiring a Claims Handler to deliver high-quality customer service when customers need you most, in a hybrid/remote environment. You will join a supportive team that handles the claims process from first notice of loss through resolution, ensuring timely communication and accurate reserves.

The ideal candidate has call centre experience, excellent time management, and the ability to build rapport with customers while following established procedures to achieve