Insurance Customer Care Specialist — Hybrid (Glasgow)

Tesco Insurance and Money Services; Glasgow; Hybrid; GBP 25,200 - 26,000; Full time

Benefits offered by this job

Tesco Colleague Clubcard: 10% discount

Free 24/7 Virtual GP service

Generous leave: 7.2 weeks’ holiday

Enhanced parental leave policies

Financial security: pension scheme matching

Exclusive offers from top brands

Job summary

A leading insurance provider seeks a Customer Service Representative for their Glasgow city centre office. The role involves assisting customers with their home and motor insurance needs, managing policy changes, and providing support to vulnerable clients. Candidates should possess strong communication skills, be empathetic and resilient, and have a passion for delivering exceptional customer service. This full-time position offers a competitive salary and generous benefits including health services and a pension scheme.

Qualifications

• Passion for delivering excellent customer experiences.
• Previous customer-facing experience in contact centre, retail, hospitality, or leisure.
• Ability to use multiple technical systems simultaneously.

Responsibilities

• Deliver excellent customer service across all interactions.
• Manage high call volumes with a positive approach.
• Educate customers about products and services.

Skills

Clear and confident communication skills

Empathy

Resilience

Technical capability

Job description

A leading insurance provider seeks a Customer Service Representative for their Glasgow city centre office. The role involves assisting customers with their home and motor insurance needs, managing policy changes, and providing support to vulnerable clients. Candidates should possess strong communication skills, be empathetic and resilient, and have a passion for delivering exceptional customer service. This full-time position offers a competitive salary and generous benefits including health services and a pension scheme.