Senior Claims Handler - High-Value & HNW (Hybrid, Glasgow)

Marsh McLennan; Glasgow; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Marsh Commercial in Glasgow is seeking a claims professional to join the Marsh Claims Team in a hybrid role. You will manage a portfolio of claims, advocate for clients, and ensure service delivery aligns with client expectations while maintaining strong stakeholder communication.

The successful candidate will bring claims experience, strong communication and negotiation skills, and a proactive, organised approach to delivering exceptional client service in a global insurance leader.

Qualifications

• Claims experience is essential
• Effective communication and negotiation skills
• Problem solving and open mindset
• Ability to influence and build relationships
• Agility for continuous improvement
• Ability to prioritise and organise own workload
• Strong customer service skills

Responsibilities

• Advocate for clients during the claims process, ensuring their interests are properly represented.
• Proactively manage an allocated caseload.
• Ensure all client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information and documentation.
• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
• Action all new claims and report to the relevant insurers within applicable SLA’s and KPI’s.
• Effectively communicate with all key stakeholders attending internal meetings representing claims.
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

Skills

Claims experience

Communication

Negotiation

Problem solving

Influence

Customer service

Organisational skills

Job description

Marsh Commercial in Glasgow is seeking a claims professional to join the Marsh Claims Team in a hybrid role. You will manage a portfolio of claims, advocate for clients, and ensure service delivery aligns with client expectations while maintaining strong stakeholder communication.

The successful candidate will bring claims experience, strong communication and negotiation skills, and a proactive, organised approach to delivering exceptional client service in a global insurance leader.