Hybrid Claims Analyst — Financial Services

PwC UK; Glasgow; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

empowered flexibility and a working by

private medical cover and 24/7 virtual

six volunteering days a year

much more

Job summary

PwC UK in Glasgow or Bradford is seeking a claims analyst to assess and quantify financial claims through detailed analysis and customer engagement. The role requires a hybrid work pattern with three days on-site and collaboration across teams to ensure high quality, compliant outcomes.

You will perform loss calculations, prepare clear reports, and maintain records per policy and regulatory requirements while driving continuous process improvements and achieving KPIs.

Qualifications

• Minimum Level 3 qualified in CII Diploma for Regulated Financial Planning.
• Experience assessing and quantifying financial claims.
• Strong analytical and communication skills; ability to learn new systems.

Responsibilities

• Assess and validate claims by reviewing supporting documentation, gathering additional information where required, and determining claim eligibility.
• Perform accurate loss calculations and prepare clear assessment reports, ensuring all records and documentation are maintained in line with company policies and regulatory requirements.
• Conduct customer touchpoint calls in accordance with regulatory guidance and Standard Operating Procedures, providing a positive and compliant customer experience.
• Support quality assurance by providing feedback to the pre-assessment team, maintaining high-quality standards, and ensuring work is completed accurately first time.
• Monitor and take ownership of individual KPIs and quality targets, proactively escalating challenges, queries, exceptions, or risks to the Team Leader as required.

Skills

Analytical thinking

Communication skills

Learning IT systems

Organised

Experience assessing financial claims

Education

CII Diploma for Regulated Financial Planning - Level 3

Job description

PwC UK in Glasgow or Bradford is seeking a claims analyst to assess and quantify financial claims through detailed analysis and customer engagement. The role requires a hybrid work pattern with three days on-site and collaboration across teams to ensure high quality, compliant outcomes.

You will perform loss calculations, prepare clear reports, and maintain records per policy and regulatory requirements while driving continuous process improvements and achieving KPIs.