Claims Handler - Office Based Role ( Local Glasgow Applicants only)

WNS; Glasgow; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

WNS Assistance in Glasgow is hiring a Claims Handler to deliver high-quality customer service when customers need you most, in a hybrid/remote environment. You will join a supportive team that handles the claims process from first notice of loss through resolution, ensuring timely communication and accurate reserves.

The ideal candidate has call centre experience, excellent time management, and the ability to build rapport with customers while following established procedures to achieve

Qualifications

• Clear communication skills and rapport-building ability.
• Strong time management and organisational skills.
• Proven decision-making capabilities under pressure.
• Experience in a call centre environment is essential.
• Ability to work in an office-based or remote/hybrid team.

Responsibilities

• Handle and resolve enquiries from customers and external contacts to ensure a smooth claims service.
• Establish timely reserves within authority by assessing claim value.
• Identify potential recovery and fraud indicators.
• Maximise productivity within the team.
• Follow established claims procedures for low complexity claims to ensure quality.

Skills

Communication

Time management

Decision making

Call centre experience

Team collaboration

Job description

Company Description

WNS Assistance delivers comprehensive, end-to-end claims managements solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver a responsive, flexible and fully transparent solutions.

Company Description

WNS Assistance delivers comprehensive, end-to-end claims managements solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver a responsive, flexible and fully transparent solutions.

Market-Leading Claims Management Experts

WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.

From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control cost for all clients, while also protecting indemnity spend and making a positive difference to customers perceptions of their brands.

Job Description

Are you customer focussed? Is a customer at the centre of your thoughts?

Are you ready to join an exciting team in a hybrid / remote environment?

Then this is the role for you!

We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client..

As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.

What you will be doing?

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
• Establish timely reserves within authority limit by estimating value of claims
• Identify potential Recovery and Fraud claims
• Maximise Productivity within the Team
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
• Negotiate settlement of claims within authority limits
• Contribute to a positive and supportive team culture

Qualifications

• The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament
• A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues
• Self-motivated with the ability to work as part of an office based or remote team
• Excellent time management and organisational skills
• Good decision making skills
• Previous call centre experience is essential
• Previous property insurance experience preferred but not essential

Additional Information

Local Glasgow based Applicants required.