Insurance Claims Advisor — Flexible Shifts & Training

WNS; Ipswich; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

WNS (Holdings) Limited is seeking an enthusiastic Customer Service Advisor to handle inbound calls related to motor insurance claims, ensuring prompt, professional service and accurate data capture. Training and a flexible schedule including weekends are available.

You will maintain SLA compliance, communicate clearly with claimants, assess urgency, and help negotiate settlements while protecting data and following regulations. High school or lower required.

Qualifications

• Excellent customer service and communication skills required.
• Ability to handle inbound calls regarding motor insurance claims.
• Capable of maintaining compliance with data protection and industry regulations.

Responsibilities

• Answer the telephone and sign off calls per procedures.
• Handle inbound FNOL calls related to motor insurance claims with calm, professional service.
• Capture accurate information about incident, vehicle, drivers and third parties.
• Maintain compliance with industry regulations, internal policies and data protection standards.
• Assess urgency and direct calls appropriately, escalate complex or high-priority cases.
• Ensure workload prioritisation and time management are adhered to.
• Communicate clearly, explaining next steps and managing expectations.
• Support customers who may be distressed following an incident.
• Make liability enquiries to negotiate settlements on best possible terms.
• Keep policyholders informed both verbally and in writing.
• Carry out administration on files and keep a well-organised portfolio.

Skills

Customer service

Phone handling

Communication

Data protection

Education

High School or Lower

Job description

WNS (Holdings) Limited is seeking an enthusiastic Customer Service Advisor to handle inbound calls related to motor insurance claims, ensuring prompt, professional service and accurate data capture. Training and a flexible schedule including weekends are available.

You will maintain SLA compliance, communicate clearly with claimants, assess urgency, and help negotiate settlements while protecting data and following regulations. High school or lower required.