Hybrid Project Manager: Contact Centre Transformation

Natilik; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Greater London seeks a skilled Project Manager to lead transformational contact centre initiatives. The ideal candidate will have at least 5 years of experience in technology project management, particularly in contact centre solutions. You will collaborate with cross-functional teams, ensuring projects align with strategic goals, are delivered on time, and maintain a strong customer focus. The role offers a flexible work model with opportunities for professional growth and a generous benefits package.

Benefits

25 days annual leave

Quarterly Awards and Bonuses

Flexible Working Policy

Private Medical Insurance

Cycle to Work Scheme

Annual paid volunteering day

Responsibilities

• Lead the delivery of transformational contact centre projects.
• Ensure projects are delivered on time, within budget and in scope.
• Manage project resources including 3rd party suppliers.
• Achieve high levels of client satisfaction throughout.
• Drive innovation and process improvement.

Skills

Risk Management

Problem Solving

Communication

Stakeholder Management

Change Management

Tools

Cisco

WebEx

MS Teams

Job description

A leading technology firm in Greater London seeks a skilled Project Manager to lead transformational contact centre initiatives. The ideal candidate will have at least 5 years of experience in technology project management, particularly in contact centre solutions. You will collaborate with cross-functional teams, ensuring projects align with strategic goals, are delivered on time, and maintain a strong customer focus. The role offers a flexible work model with opportunities for professional growth and a generous benefits package.