Hybrid Product Support Engineer - Elevate Database Tools

Redgate; Cambridge; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading software company in Cambridge is looking for a Product Support Engineer. You'll be the first contact for customers seeking assistance with tools, providing troubleshooting and guidance. Collaborate closely with various teams to ensure customer insights influence future developments. An ideal candidate has experience in a technical environment and a passion for customer service, with knowledge of Windows/Linux systems. A hybrid working model is offered with a salary range of £35,000 - £45,000.

Benefits

Flexible-hybrid working model

Comprehensive health coverage

Monthly wellbeing allowance

Generous paid time off

Employee assistance program

Community and social events

Qualifications

• Experience working in a technical environment or service desk is essential.
• Enjoy learning and explaining complex technical concepts.
• Passionate about delivering outstanding customer service.

Responsibilities

• Provide technical support via email, phone, and chat.
• Run remote screen-share sessions to diagnose and resolve issues.
• Write knowledgebase articles and blogs to assist customers.

Skills

Technical support experience

Customer service

Windows and Linux troubleshooting

Networking knowledge

Problem-solving

Tools

SQL Server

Postgres

MongoDB

MySQL

IIS

Apache

Job description

A leading software company in Cambridge is looking for a Product Support Engineer. You'll be the first contact for customers seeking assistance with tools, providing troubleshooting and guidance. Collaborate closely with various teams to ensure customer insights influence future developments. An ideal candidate has experience in a technical environment and a passion for customer service, with knowledge of Windows/Linux systems. A hybrid working model is offered with a salary range of £35,000 - £45,000.