Hybrid Process Change Analyst (Remote 50%)

Aviva plc; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Aviva plc in London seeks an experienced Process Change Analyst to support business transformation and continuous improvement across our Global Corporate & Specialty (GCS) business. You will map end-to-end processes, identify bottlenecks and shape more customer-centric ways of working, partnering with Operations, Underwriting, Product, Pricing, IT and Change teams.

The role involves facilitating stakeholder workshops, capturing business requirements, and defining future-state processes with

Qualifications

• Experience in business process analysis and improvement in complex environments.
• Ability to map end-to-end processes, including activities, hand-offs and dependencies.
• Proven capability to identify inefficiencies and optimize operational performance.
• Strong analytical and problem-solving skills with root-cause analysis.
• Excellent stakeholder engagement and workshop facilitation.
• Ability to translate findings into clear business requirements.

Responsibilities

• Map current-state processes and identify improvements.
• Facilitate stakeholder workshops and capture requirements.
• Define future-state processes and success metrics.
• Assess impacts, risks and dependencies of proposed changes.
• Support end-to-end change initiatives from discovery to implementation.

Skills

Process analysis

Process improvement

Stakeholder engagement

Workshop facilitation

Root-cause analysis

Requirements gathering

Change management

Current-state vs future-state

KPI definition

Independent working

Cross-functional collaboration

Tools

Microsoft Visio

Job description

Aviva plc in London seeks an experienced Process Change Analyst to support business transformation and continuous improvement across our Global Corporate & Specialty (GCS) business. You will map end-to-end processes, identify bottlenecks and shape more customer-centric ways of working, partnering with Operations, Underwriting, Product, Pricing, IT and Change teams.

The role involves facilitating stakeholder workshops, capturing business requirements, and defining future-state processes with