Process Change Analyst

Aviva; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Aviva is seeking an experienced Process Change Analyst to support transformation and continuous improvement across Global Corporate & Speciality. You will map processes, identify inefficiencies, and collaborate with Operations, Underwriting, Product, Pricing, IT and Change teams to deliver customer-centric improvements.

You will investigate challenges, define future-state processes and capture business requirements from discovery through implementation.

Qualifications

• Strong experience in business process analysis, process improvement or operational change.
• Ability to map end-to-end processes with activities, hand-offs and dependencies.
• Experience identifying inefficiencies, bottlenecks and improvement opportunities.
• Analytical and problem-solving skills including root-cause analysis.
• Ability to gather, interpret and synthesise information to make evidence-based recommendations.
• Excellent stakeholder engagement, interviewing and workshop facilitation skills.
• Ability to challenge assumptions and influence stakeholders to adopt improved ways of working.
• Experience defining current-state and future-state processes and business requirements.
• Understanding of readiness, change impacts, risks, dependencies and ownership.
• Ability to define measurable outcomes and KPIs for benefits.
• Strong communication and ability to explain complex information clearly.
• Structured, proactive and able to work independently in ambiguity.
• Experience across Operations, Product, Pricing, Underwriting, IT and Change teams.
• Business Analysis qualification or equivalent practical experience.
• Knowledge of Lean or Continuous Improvement methods.
• Experience supporting Agile, Waterfall or hybrid delivery.
• Familiarity with process mapping tools such as Visio or equivalent.

Responsibilities

• Map end-to-end processes and identify opportunities to simplify operations.
• Facilitate stakeholder workshops and capture business requirements.
• Define current-state and future-state processes with clear ownership.
• Assess impacts, risks and dependencies of proposed changes.
• Establish measures of success and track benefits realization.

Skills

Process analysis

Process improvement

Stakeholder engagement

Root-cause analysis

Data interpretation

Workshop facilitation

Change readiness

Communication

Independent working

Ambiguity management

Education

Business Analysis qualification or equivalent experience

Tools

Microsoft Visio

Job description

Location: London, UK-wide (50% remote), with occasional travel to Worthing

IR35 Status: Inside IR35

Contract Duration: 6 months

A bit about the job

We’re looking for an experienced Process Change Analyst to support business transformation and continuous improvement across our Global Corporate & Speciality (GCS) business.

Working closely with Operations, Underwriting, Product, Pricing, IT and Change teams, you’ll play a key role in understanding how processes operate today, identifying opportunities for improvement and helping shape more efficient, customer-centric ways of working.

You’ll investigate operational challenges, uncover root causes and develop practical, evidence-based recommendations to simplify processes, reduce duplication and rework, improve service outcomes and support sustainable business change.

From mapping end-to-end processes and facilitating stakeholder workshops to defining future-state processes and capturing business requirements, you’ll support change initiatives from discovery through to implementation. You’ll also help assess the impacts of proposed changes, identify risks and dependencies, and establish clear measures of success.

This is an excellent opportunity for a proactive and analytical professional who enjoys solving problems, challenging existing ways of working and working collaboratively with stakeholders to deliver meaningful operational improvements.

Skills and experience we're looking for

• Strong experience in business process analysis, process improvement or operational change, ideally within a complex business environment.
• Proven ability to map and analyse end-to-end business processes, including activities, hand-offs, decision points, controls and dependencies.
• Experience identifying process inefficiencies, bottlenecks, duplication, manual workarounds and opportunities to improve operational performance.
• Strong analytical and problem-solving skills, including practical experience in root-cause, gap and impact analysis.
• Ability to gather, interpret and synthesise information from multiple sources to develop clear, evidence-based recommendations.
• Excellent stakeholder engagement, interviewing and workshop facilitation skills.
• Confidence in constructively challenging assumptions and influencing stakeholders to adopt improved ways of working.
• Experience defining current-state and future-state processes and translating findings into clear business requirements.
• Understanding of business readiness, change impacts, risks, dependencies and process ownership.
• Ability to define measurable outcomes, KPIs and success criteria to demonstrate the benefits of change.
• Strong communication skills, with the ability to explain complex information clearly to a range of audiences.
• A structured, proactive and inquisitive approach, with the ability to work independently and manage ambiguity.
• Experience working collaboratively across Operations, Product, Pricing, Underwriting, IT and Change teams.
• A recognised Business Analysis qualification or equivalent practical experience.
• Knowledge of Lean, Continuous Improvement or other process-improvement methodologies.
• Experience supporting Agile, Waterfall or hybrid change delivery.
• Familiarity with process mapping tools such as Microsoft Visio or equivalent.

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.

We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, our business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week and combining the benefits of flexibility with time together with colleagues.