Overnight Customer Service Specialist | Hybrid

Starling; Cardiff; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Private Medical Insurance

25 days holiday

Birthday day off

Life Insurance

Volunteer hours

Job summary

Starling Bank is seeking a Customer Service Team Member in Cardiff to join a hybrid-working team. The role focuses on responding to customer needs across phone, email, live chat, and social media, delivering exceptional service with ownership and accountability.

Training is provided, and a balanced shift pattern including Twilight & Overnight is offered. The position supports a fast-paced, customer-obsessed culture with a flexible environment, aiming to keep service simple, fair, and human.

Qualifications

• Excellent written and verbal communication skills.
• Ability to handle customer inquiries across multiple channels.

Responsibilities

• Providing exceptional customer service via phone, email, live chat and social media.
• Showing ownership and accountability for offering solutions that help and benefit our customers.
• Maintaining high standards and continually striving to improve the service for our customers.
• Responding to customer complaints and escalating issues as necessary.
• Supporting a continuous improvement ethos within the contact centre.
• Actively seeking to improve processes and workflows.
• Working well within a dynamic team environment.

Skills

Excellent communication skills

Job description

Starling Bank is seeking a Customer Service Team Member in Cardiff to join a hybrid-working team. The role focuses on responding to customer needs across phone, email, live chat, and social media, delivering exceptional service with ownership and accountability.

Training is provided, and a balanced shift pattern including Twilight & Overnight is offered. The position supports a fast-paced, customer-obsessed culture with a flexible environment, aiming to keep service simple, fair, and human.