Hybrid OT Configuration Manager for Safety-Critical Systems

National Highways; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

National Highways is recruiting for an Operational Technology Configuration Manager to safeguard the reliability, safety and performance of OT systems across the Strategic Road Network. The role blends hands-on configuration work with change management, incident support and technical governance in a live, safety-critical environment.

You will maintain configuration data, coordinate RFCs, support testing and deployment of upgrades, and collaborate with operational teams, suppliers and

Qualifications

• Demonstrable experience configuring, maintaining and supporting complex technical systems in an operational environment, with an understanding of system, component, interface and data relationships.
• Proven experience in configuration and change management, completing technical changes through formal processes and applying controls to minimise operational risk.
• Strong technical aptitude with a methodical, analytical approach to problem solving, fault investigation and assessing the impact of configuration changes.
• Experience of incident management and supporting operational resources during incidents, crises or major events. Experience in an operational control room or safety-critical environment is desirable.
• Strong stakeholder engagement skills, with experience working collaboratively with technical specialists, operational teams, suppliers and partners, and communicating effectively with technical and non-technical audiences.
• Relevant technical qualification, apprenticeship or equivalent practical experience, with a proactive approach to continuous improvement. Knowledge of National Highways operations and associated technology is desirable.

Responsibilities

• Manage and maintain configuration information for critical OT systems, ensuring accuracy, integrity, availability and full lifecycle control.
• Complete configuration requests and RFCs through approved tools and governance processes, assessing and coordinating controlled change to minimise operational risk, disruption and downtime
• Support the planning, testing, validation and deployment of new or upgraded OT systems, ensuring configurations are technically sound and successfully integrated into live environments.
• Provide specialist operational and technical support during incidents, faults and system issues, using a structured approach to identify risks, investigate problems and coordinate effective resolutions with internal teams and external suppliers
• Maintain accurate asset, geographical and account records in line with cyber security standards, while driving improvements to technical documentation, configuration processes and knowledge across the team.
• Support and help develop the configuration of advanced traffic management systems and site data design, including the accurate configuration of signs, signals and associated roadside technologies across the Strategic Road Network.

Skills

Technical background

Change management

Problem solving

Incident management

Stakeholder engagement

Technical qualification

Job description

National Highways is recruiting for an Operational Technology Configuration Manager to safeguard the reliability, safety and performance of OT systems across the Strategic Road Network. The role blends hands-on configuration work with change management, incident support and technical governance in a live, safety-critical environment.

You will maintain configuration data, coordinate RFCs, support testing and deployment of upgrades, and collaborate with operational teams, suppliers and