Hybrid Oracle CCS Support Analyst

Affinity Water; Hatfield; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading water utility provider is seeking an experienced Application Support Analyst to provide expert support for Oracle Customer Cloud Service applications. This hybrid role offers flexibility, with a minimum of two days a week in the office in Hatfield. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive attitude towards problem-solving. A competitive salary of £50,000 - 60,000 per annum is offered, along with a robust benefits package.

Benefits

Celebration Day

Double match pension scheme

Enhanced family benefits

Access to Wellbeing Centre

Discounts at retail outlets

Affinity days for community volunteering

Life Assurance

Qualifications

• Experience in application support for Oracle cloud solutions.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Provide Level 1 & 2 support for Oracle CCS applications.
• Triage and resolve software support and data processing issues.
• Support deployment of patches, updates, and new releases.
• Drive automation and process optimization for application support.

Skills

Oracle Customer Cloud Service architecture

SQL

Oracle Database

APIs

ITIL processes

Excellent communication

Problem-solving

Education

Degree in Computer Science, Information Technology or related field

Tools

ITSM tools

Job description

A leading water utility provider is seeking an experienced Application Support Analyst to provide expert support for Oracle Customer Cloud Service applications. This hybrid role offers flexibility, with a minimum of two days a week in the office in Hatfield. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive attitude towards problem-solving. A competitive salary of £50,000 - 60,000 per annum is offered, along with a robust benefits package.