Hybrid Onsite IT Helpdesk Engineer

learnd UK; Stockport; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary package

UK Healthcare cash benefit

Enhanced sickness pay

Cycle to Work

Employee Assistance Programme

Job summary

learnd UK is seeking an experienced IT Helpdesk Engineer to support around 400 colleagues from our Stockport office. You will own day-to-day helpdesk operations, resolve technical issues and manage Microsoft-based endpoints in a hybrid environment.

The role focuses on internal user support, requires strong troubleshooting, structured documentation, and collaboration with the IT team including security engineers. Driving is required for on-site visits.

Qualifications

• Proven IT helpdesk experience, resolving routine issues.
• Strong Windows OS and Microsoft 365 knowledge.
• Experience administering Active Directory and user accounts.
• Ability to troubleshoot hardware, software and connectivity problems.
• Excellent documentation and ticketing discipline.

Responsibilities

• Own day-to-day internal IT helpdesk and log incidents.
• Troubleshoot hardware, software, OS, connectivity and access issues.
• Manage tickets through full lifecycle with updates.
• Prioritize by impact and urgency, escalate as needed.
• Maintain helpdesk procedures and knowledge base.
• Collaborate with Infrastructure and Cyber Security Engineers.
• Administer user accounts and groups in Active Directory and hybrid Microsoft 365.
• Support Windows 10/11 endpoints via Intune; device provisioning and remediation.

Skills

IT Helpdesk

Windows OS

Microsoft 365

Troubleshooting

Documentation

User Administration

Tools

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

learnd UK is seeking an experienced IT Helpdesk Engineer to support around 400 colleagues from our Stockport office. You will own day-to-day helpdesk operations, resolve technical issues and manage Microsoft-based endpoints in a hybrid environment.

The role focuses on internal user support, requires strong troubleshooting, structured documentation, and collaboration with the IT team including security engineers. Driving is required for on-site visits.