Hybrid IT Helpdesk & Desktop Engineer – UK

Catchwork; Chippenham; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Holman UK is hiring an IT Helpdesk / Desktop Engineer to join our IT Services Team at the Chippenham HQ with hybrid work (3 days per week in the office). The role is permanent, with a salary between £32,000 and £35,000 per annum, depending on experience.

Key duties include providing comprehensive IT support across locations, managing Help Desk tickets, onboarding new starters, leading desktop projects, deploying software, and maintaining system documentation.

Qualifications

• Bachelor’s degree or NVQ Level 3 in Computer Science, IT, or related field (or equivalent experience).
• Proficient with desktop applications; MCP certifications beneficial.
• Familiar with service desk platforms (ServiceNow preferred).
• Strong proficiency in MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
• Solid understanding of information security concepts, protocols, and best practices.
• Demonstrable experience supporting a corporate PC helpdesk, with additional desktop technologies experience considered beneficial.
• Skilled in diagnosing and resolving hardware and software issues across PCs, laptops, mobile devices, and enterprise applications.
• Experience with patching and software deployment; familiarity with Intune and NinjaOne is a plus.
• Experience in information security with GDPR knowledge including policy development, audit activities, and compliance processes.

Responsibilities

• Provide comprehensive IT support to multiple locations, diagnosing and resolving hardware and software issues.
• Manage and prioritize Help Desk tickets and email queues with timely resolutions.
• Assist in onboarding new starters and delivering configured hardware.
• Lead desktop projects including planning and budget tracking for hardware refreshes.
• Deploy and upgrade applications following standardized procedures.

Skills

Interpersonal skills

Customer service

Communication

Analytical thinking

Problem solving

Time management

Education

Bachelor’s degree or NVQ Level 3 in CS/IT

Tools

ServiceNow

MS Office suite

Intune

NinjaOne

Job description

Holman UK is hiring an IT Helpdesk / Desktop Engineer to join our IT Services Team at the Chippenham HQ with hybrid work (3 days per week in the office). The role is permanent, with a salary between £32,000 and £35,000 per annum, depending on experience.

Key duties include providing comprehensive IT support across locations, managing Help Desk tickets, onboarding new starters, leading desktop projects, deploying software, and maintaining system documentation.