Hybrid IT Security & Support Engineer

Goodlord; Lincoln; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Bi-weekly coaching with Sanctus

25 days holiday + bank holidays

Job summary

Goodlord is seeking an IT Helpdesk & On‑Site Support engineer to be the go‑to for hardware, connectivity and ticketing across Sheffield and Lincoln, with three days in the office and two remote.

You'll manage Google Workspace, MDM tools, patch management, and security operations, partnering with senior engineers to protect endpoints and maintain compliance evidence under Cyber Essentials and ISO 27001.

Qualifications

• Experience in IT support, systems engineering or security operations.
• Hands-on admin with macOS, Windows or ChromeOS and MDM tools (Hexnode/Intune/Google MDM).
• Experience maintaining ISMS evidence (Vanta/Drata/Sprinto) aligned with Cyber Essentials & ISO 27001.

Responsibilities

• Serve as the go-to contact for hardware, connectivity, and tickets via Freshservice across Sheffield and Lincoln.
• Manage full user lifecycles, access permissions, policies, and Google Workspace configurations.
• Enrol, monitor, and secure endpoints using Google MDM, Hexnode, and Intune; maintain automated patch schedules.

Skills

IT support

Networking basics

Troubleshooting

Communication

Tools

Freshservice

Google Workspace

Hexnode

Intune

SentinelOne

Cisco Meraki

OpenVPN

Job description

Goodlord is seeking an IT Helpdesk & On‑Site Support engineer to be the go‑to for hardware, connectivity and ticketing across Sheffield and Lincoln, with three days in the office and two remote.

You'll manage Google Workspace, MDM tools, patch management, and security operations, partnering with senior engineers to protect endpoints and maintain compliance evidence under Cyber Essentials and ISO 27001.