Hybrid IT Service Desk Engineer – Stoke-on-Trent

Dev; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible hours

On-call pay

Head office Stoke-on-Trent

Job summary

Colten Care is seeking an IT Support professional to provide day-to-day tech support for office and remote users in a hybrid environment. You will manage service desk requests, maintain asset records and assist with MDM and BYOD devices across the group.

The role covers Windows OS, Active Directory tasks, and basic networking, with training provided. Based at our Stoke-on-Trent Head Office, the role offers flexible hours, potential on-call pay, and a practical path to grow technical expertise

Qualifications

• Experience using a service desk system and keeping it up to date.
• Windows OS support from Windows 7 upwards.
• Troubleshooting IT issues across software, hardware, printers and peripherals.
• Active Directory administration and password resets.
• Networking basics: DHCP/DNS, LAN, Wi-Fi.
• MDM/BYO D systems knowledge and app management.
• Azure Active Directory familiarity and scripting with PowerShell.
• Strong customer service and communication skills.
• Willingness to learn and complete training provided.

Responsibilities

• Provide day-to-day IT support for office and remote users.
• Prioritise and log requests via the service desk system.
• Maintain asset records and MDM systems including BYOD.
• 1st/2nd line support for apps, PCs, printers and devices.
• Liaise with external suppliers when needed.
• Produce and publish knowledge base documentation.
• Support the corporate telephone system and participate in projects.

Skills

Service desk system

Windows OS

Active Directory

DNS & DHCP

MDM BYOD

Azure/AD

PowerShell

Customer service

Communication

Tools

Chrysalis app catalogue

Job description

Colten Care is seeking an IT Support professional to provide day-to-day tech support for office and remote users in a hybrid environment. You will manage service desk requests, maintain asset records and assist with MDM and BYOD devices across the group.

The role covers Windows OS, Active Directory tasks, and basic networking, with training provided. Based at our Stoke-on-Trent Head Office, the role offers flexible hours, potential on-call pay, and a practical path to grow technical expertise