Client-Facing IT Field Engineer (Hybrid | UK Travel)

Identify Solutions; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Instant On IT in Central London is hiring an IT Support Specialist to deliver hands-on support for Windows and Mac devices, Office 365, and cloud services. This permanent, hybrid role involves on-site client visits and remote assistance, with occasional UK travel.

You will work with technical leads and account managers to implement IT strategies, maintain documentation, and ensure high customer satisfaction through clear, timely communication.

Qualifications

• Experience in professional IT support with Windows and Mac devices.
• Strong knowledge of Office 365 apps (Outlook, OneDrive, SharePoint, Teams).
• Experience with Azure AD, Intune and cloud-based security.
• Willingness to travel across the UK as needed.

Responsibilities

• Act as a client ambassador for IOIT and build trusted relationships.
• Provide onsite and remote IT support to clients with timely resolutions.
• Travel to client sites as required, within London and across the UK.
• Troubleshoot desktops, laptops, mobile devices, and cloud platforms.
• Document visits and maintain knowledge base updates.
• Collaborate with technical leads and account managers to align IT strategy.
• Deliver professional, empathetic customer service.
• Identify service improvements and share feedback with the team.
• Stay current with Microsoft certifications and new technologies.

Skills

Windows troubleshooting

Mac troubleshooting

Office 365 support

Intune management

Azure Active Directory

Onsite and remote support

Education

MD-102

MS-700

CompTIA A+

Network+

Tools

Azure Virtual Desktops

DNS / DHCP

Active Directory

Job description

Instant On IT in Central London is hiring an IT Support Specialist to deliver hands-on support for Windows and Mac devices, Office 365, and cloud services. This permanent, hybrid role involves on-site client visits and remote assistance, with occasional UK travel.

You will work with technical leads and account managers to implement IT strategies, maintain documentation, and ensure high customer satisfaction through clear, timely communication.