IT Helpdesk Engineer – Hybrid On-site Support

learnd UK; Greater Manchester; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Healthcare cash plan

Sickness pay

Parental leave

Employee Assistance

Cycle to Work

Job summary

learnd is seeking an experienced IT Helpdesk Engineer to join our small IT team, supporting approximately 400 colleagues across the organisation. The role sits at our Stockport office with on-site responsibilities and occasional site work; driving is required.

You will take ownership of the day-to-day internal helpdesk, administrate user accounts, support our Microsoft-based endpoint environment and drive improvements to processes and documentation.

Qualifications

• Proven IT helpdesk or service desk experience.
• Experience with Windows endpoints and Microsoft 365 admin.
• Ability to document solutions clearly.

Responsibilities

• Take ownership of the day-to-day internal IT helpdesk and manage tickets end-to-end.
• Troubleshoot hardware, software, OS, connectivity and user access issues.
• Administer Active Directory and Microsoft 365 environments.
• Support Windows 10/11 endpoints via Intune and policy configuration.
• Maintain helpdesk documentation and SOPs.
• Ensure security and compliance in daily support activities.

Skills

Windows troubleshooting

Ticketing & incident management

Collaborative teamwork

Tools

Active Directory

Microsoft 365

Intune

Entra ID

Exchange Online

Job description

learnd is seeking an experienced IT Helpdesk Engineer to join our small IT team, supporting approximately 400 colleagues across the organisation. The role sits at our Stockport office with on-site responsibilities and occasional site work; driving is required.

You will take ownership of the day-to-day internal helpdesk, administrate user accounts, support our Microsoft-based endpoint environment and drive improvements to processes and documentation.