Hybrid Customer Service Agent — Not-for-Profit Membership

ClearCourse; Oakengates; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

ClearCourse is seeking a proactive administrator for a 6-month fixed-term contract. The role offers hybrid working: 3 days from home and 2 days in our Telford office near the town centre and train station, with standard hours 9am–5:30pm.

You will handle member enquiries, process payments, update records and support renewals campaigns. Training will be provided in Telford; expect strong phone-based customer service and data entry tasks.

Qualifications

• Office admin or customer service experience.
• Proficient in Excel.
• Excellent communication and phone skills.
• Detail oriented and personable.

Responsibilities

• Deal with member enquiries and requests.
• Handle inbound calls, respond to emails, process payments and update member records.
• Assist with incoming post and despatch of member correspondence.
• Assist with a telephone campaign relating to member renewals.
• Make 25+ calls per hour to create a personable experience.
• Leave voicemails for unanswered calls and escalate issues to supervisor.
• Update contact numbers, addresses and emails; note invalid numbers.
• Receive training in our Telford office; work hybrid 2 days in office per week.

Skills

Customer service

Telephone handling

Communication

Attention to detail

Tools

Excel

Job description

ClearCourse is seeking a proactive administrator for a 6-month fixed-term contract. The role offers hybrid working: 3 days from home and 2 days in our Telford office near the town centre and train station, with standard hours 9am–5:30pm.

You will handle member enquiries, process payments, update records and support renewals campaigns. Training will be provided in Telford; expect strong phone-based customer service and data entry tasks.