Hybrid Marketing Manager – CX Centers & Engagement

Vodafone Group; Newbury; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Marketing Manager for its Newbury office. This role involves managing Customer Experience Centres, developing strategies, and leading communications to enhance customer engagement. Strong communication and marketing expertise are required, along with analytical skills. You will collaborate with stakeholders and train team members to deliver exceptional customer sessions. The company offers competitive compensation, bonuses, and a hybrid working model.

Benefits

Competitive salary

Bonuses

Up to 28 days off plus bank holidays

Paid time for charity work

Personalized benefits

Qualifications

• Proven ability to work cross-functionally, including with senior stakeholders.
• Experience in reporting against KPIs.
• Passion for innovation and change.

Responsibilities

• Manage Customer Experience Centres to maintain market leadership.
• Train and develop CEC Specialists.
• Lead communications for CECs.

Skills

Strong communication

Marketing expertise

Performance measurement

Collaborative team player

Analytical skills

Tools

Excel

Job description

A leading telecommunications company is seeking a Marketing Manager for its Newbury office. This role involves managing Customer Experience Centres, developing strategies, and leading communications to enhance customer engagement. Strong communication and marketing expertise are required, along with analytical skills. You will collaborate with stakeholders and train team members to deliver exceptional customer sessions. The company offers competitive compensation, bonuses, and a hybrid working model.