Hybrid Lettings Officer — Fair, Fast Housing Allocations

Bfl Places; Wolverhampton; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Health support

Pension up to 10%

Employee Assistance Programme

Benefits allowance £500

Holiday entitlement

CIH qualification funded

Job summary

Bromford Housing Group in Wolverhampton is seeking a customer-focused Lettings Officer on a 12-month fixed term contract. The role is full-time, 37.5 hours per week, Monday to Friday, with travel across the area as required and a full UK driving licence.

You will manage the end-to-end lettings process, work with local authorities and partners to allocate homes fairly, support affordability checks, organise viewings, and help minimise voids while delivering excellent customer service.

Qualifications

• Experience in a customer-focused environment.
• Strong organisation and admin skills.
• Experience with computer-based systems and maintaining accurate records.
• Ability to manage sensitive conversations professionally and with empathy.
• Proactive approach and commitment to helping customers.
• Experience within social housing, lettings or the wider housing sector (desirable).
• CIH Level 3 qualification is advantageous.

Responsibilities

• Manage end-to-end lettings process from property availability through to sign-up.
• Work with local authorities and nomination partners to allocate homes fairly and efficiently.
• Support customers through affordability, verification and tenancy processes.
• Arrange and conduct property viewings when required.
• Manage garage lettings and mutual exchange applications.
• Collaborate with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes.
• Build positive relationships with customers, colleagues and external partners.

Skills

Customer service

Organisation

Admin systems

Empathy

Proactivity

Social housing

Education

CIH Level 3

Job description

Bromford Housing Group in Wolverhampton is seeking a customer-focused Lettings Officer on a 12-month fixed term contract. The role is full-time, 37.5 hours per week, Monday to Friday, with travel across the area as required and a full UK driving licence.

You will manage the end-to-end lettings process, work with local authorities and partners to allocate homes fairly, support affordability checks, organise viewings, and help minimise voids while delivering excellent customer service.