Housing Worker - Part-time - Aylesbury

Bromford; Aylesbury; On-site; GBP 17,000 - 19,000; Part time

Job summary

Bromford is recruiting two part-time Housing Workers to support customers living in temporary accommodation at Griffin Place in Aylesbury. The role is based on weekends with Saturday and Sunday shifts from 8am to 4pm, and involves helping residents sustain their tenancy and move towards independence.

You will build relationships with customers, local agencies and support services, document cases accurately and use IT systems to manage caseloads, while maintaining professional boundaries and

Qualifications

• Experience supporting customers in housing or social care is advantageous.
• Ability to manage caseload and document interactions accurately.
• Comfort with working weekends and on-site environments.

Responsibilities

• Provide weekend housing support to customers at Griffin Place (Griffin Place).
• Build professional relationships with customers and partner agencies.
• Explain tenancy responsibilities, rent obligations and sustainment steps.
• Maintain accurate records and update IT systems for caseloads.
• Coordinate lettings, repairs and end-of-licence processes as needed.
• Communicate clearly and set healthy boundaries to empower independence.

Skills

Rapport building

Clear communication

Organisation

IT systems proficiency

Boundary setting

Tools

IT systems

Job description

Location: Griffin Place, Aylesbury, HP19 8FE

Contract: Permanent

Hours: 15 hours per week

Shift patterns: Saturdays and Sundays, 8am-4pm

Closing Date: Sunday 29 November 2026

We're recruiting two part-time Housing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed-site role, based entirely at Griffin Place, working weekend day shifts (8am-4pm) .

Working weekends, you'll often be the first point of contact for customers and play a vital role in helping people maintain their accommodation and move towards a more secure future.

You’ll play a key part in helping customers sustain their accommodation, understand their responsibilities, and prepare to move on to a settled home. You'll be adaptable in your approach, working with customers at a pace and time that helps them engage and achieve positive outcomes.

You'll build strong relationships with local agencies, community groups and support services, connecting customers with opportunities, advice and networks that support their journey towards a settled home and greater independence.

What you’ll be doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing and maintaining accurate records, including:
• Supporting customers with grant and charity support forms
• Lettings, relets and end-of-licence processes
• Raising and tracking repairs
• Accurate documentation of conversations and actions
• Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

Please note: this role focuses on housing management, tenancy sustainment and customer coaching. It does not involve personal care, cooking, cleaning or other traditional support-worker duties.

Who we’re looking for

Someone who:

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Could bring experience from areas such as:
• Income maximisation or welfare benefits
• Housing or tenancy management
• Customer service involving vulnerable or complex situations
• Charities, community organisations or case management roles

About Bromford

By joining Bromford, part of Bromford Flagship LiveWest (BFL), you'll be joining an organisation that's committed to helping people thrive. Every day, you'll have the opportunity to make a genuine difference, supporting customers to build stability, independence and a brighter future.