Housing & Community Relations Manager — Hybrid

Black Country Housing Group; Blackheath; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Mileage allowance

Hybrid work arrangement

Job summary

Black Country Housing Group is seeking a Housing Officer (CRM) on a fixed-term contract to cover Black Country & Birmingham. The role involves extensive estate visits, rent and arrears management, tenancy support, and neighbourhood engagement across ~255 units.

You will need a full UK driving license and own vehicle; 80% of visits are field-based with mileage allowance. DBS check and probation apply. Closing date 17 November 2026.

Qualifications

• Must have housing experience of tenant and social housing.
• Knowledge of best practice in estate management, income management or tenant support.
• Knowledge of housing law and awareness of current housing issues.
• Seeks ways to bring improvements in the way that work is done.
• Customer Services or Housing Qualification required.

Responsibilities

• Provide housing management services within a defined area (~255 units).
• Manage rent and service charge payments and arrears.
• Manage voids and lettings to achieve void turnaround.
• Resolve queries and complaints from residents promptly.
• Offer advice and support to help sustain tenancies.
• Promote and support resident engagement activities.
• Develop neighbourhood plans and partnerships.
• Meet residents at least twice per year, including shared ownership customers.
• Market homes and maintain waiting lists.
• Assist residents with rent and charges obligations.
• Address contractor repairs and maintenance issues.

Skills

Housing experience

Tenant support

Estate management

Housing law knowledge

Communication skills

Education

Housing qualification

Job description

Black Country Housing Group is seeking a Housing Officer (CRM) on a fixed-term contract to cover Black Country & Birmingham. The role involves extensive estate visits, rent and arrears management, tenancy support, and neighbourhood engagement across ~255 units.

You will need a full UK driving license and own vehicle; 80% of visits are field-based with mileage allowance. DBS check and probation apply. Closing date 17 November 2026.