Lettings Officer

Bfl Places; Wolverhampton; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Health support

Pension up to 10%

Employee Assistance Programme

Benefits allowance £500

Holiday entitlement

CIH qualification funded

Job summary

Bromford Housing Group in Wolverhampton is seeking a customer-focused Lettings Officer on a 12-month fixed term contract. The role is full-time, 37.5 hours per week, Monday to Friday, with travel across the area as required and a full UK driving licence.

You will manage the end-to-end lettings process, work with local authorities and partners to allocate homes fairly, support affordability checks, organise viewings, and help minimise voids while delivering excellent customer service.

Qualifications

• Experience in a customer-focused environment.
• Strong organisation and admin skills.
• Experience with computer-based systems and maintaining accurate records.
• Ability to manage sensitive conversations professionally and with empathy.
• Proactive approach and commitment to helping customers.
• Experience within social housing, lettings or the wider housing sector (desirable).
• CIH Level 3 qualification is advantageous.

Responsibilities

• Manage end-to-end lettings process from property availability through to sign-up.
• Work with local authorities and nomination partners to allocate homes fairly and efficiently.
• Support customers through affordability, verification and tenancy processes.
• Arrange and conduct property viewings when required.
• Manage garage lettings and mutual exchange applications.
• Collaborate with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes.
• Build positive relationships with customers, colleagues and external partners.

Skills

Customer service

Organisation

Admin systems

Empathy

Proactivity

Social housing

Education

CIH Level 3

Job description

This is a Fixed term , Full Time vacancy.

Contract: 12-Month Fixed Term Contract
Hours: Full Time, 37.5 hours per week, Monday-Friday
Contractual base: Wolverhampton
Operational requirement: Travel across your allocated area as required
Additional requirements: Full UK driving licence required
Closing date: Sunday 22 November 2026

Finding the right home can change a customer's future.

We're looking for a customer-focused Lettings Officer to join our team and play a key role in helping customers access safe, secure and affordable homes. This is an opportunity to make a real impact by supporting customers through their housing journey, ensuring homes are let quickly, fairly and in line with local needs.

Working closely with colleagues, local authorities and community partners, you'll help create sustainable communities by matching customers with suitable homes, reducing void periods and delivering an excellent customer experience from enquiry through to tenancy sign-up. As part of our Place approach, you'll also support customers with property viewings, garage lettings and mutual exchanges, helping them access the right housing solutions and responding to changing needs within local communities.

What you'll be doing

• Managing the end-to-end lettings process from property availability through to sign-up
• Working with local authorities and nomination partners to allocate homes fairly and efficiently
• Supporting customers through affordability, verification and tenancy processes
• Arranging and conducting property viewings when required
• Managing garage lettings and supporting mutual exchange applications
• Working collaboratively with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes
• Building positive relationships with customers, colleagues and external partners

What we're looking for

You’ll have experience in a customer-focused environment and be confident managing multiple priorities while delivering a high-quality service. You’ll enjoy building relationships, communicating with a wide range of people and finding practical solutions to support customers.

We're particularly interested in hearing from people who have:

• Strong organisation and administrative skills
• Experience using computer-based systems and maintaining accurate records
• The ability to manage sensitive conversations professionally and with empathy
• A proactive approach and a genuine commitment to helping customers
• Experience within social housing, lettings or the wider housing sector (desirable)

A CIH Level 3 qualification, or a willingness to work towards it, would be advantageous.

This is a fantastic opportunity to join a team that makes a direct difference to customers and communities every day. You’ll be part of an organisation that’s customer-driven, ambitious and all-in, helping ensure our homes are allocated fairly and our customers receive the support they need to thrive.

Interviews are planned for 3 and 4 December and will be held at our Wolverhampton office. If you're applying, we'd encourage you to keep these dates free where possible.

What we offer

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.