Lettings Officer: Transform Homes & Communities

Bromford; Wolverhampton; On-site; GBP 25,000 - 34,000; Full time

Job summary

Bromford is seeking a customer-focused Lettings Officer in Wolverhampton to manage the end-to-end lettings process, ensuring fair allocation and strong customer experience. You’ll work with local authorities, partners and internal teams to match customers with appropriate homes, coordinate viewings and support tenancy sign-ups.

The role emphasizes helping customers throughout affordability and verification steps, with an opportunity to contribute to sustainable communities and positive outcomes

Qualifications

• Strong organisation and administrative skills.
• Experience using computer-based systems and maintaining accurate records.
• Ability to manage sensitive conversations professionally and with empathy.
• Proactive approach and commitment to helping customers.
• Experience within social housing, lettings or the wider housing sector (desirable).

Responsibilities

• Manage end-to-end lettings from availability to sign-up.
• Coordinate with local authorities and nomination partners to allocate homes fairly.
• Support customers through affordability, verification and tenancy processes.
• Arrange and conduct property viewings when required.
• Manage garage lettings and mutual exchange applications.
• Collaborate with Place, Empty Homes and New Homes teams to minimise void periods.
• Build positive relationships with customers, colleagues and external partners.

Skills

Organisation & administration

Computer-based systems & records

Empathy in sensitive conversations

Proactive customer support

Social housing / lettings experience (

Education

CIH Level 3 qualification

Job description

Bromford is seeking a customer-focused Lettings Officer in Wolverhampton to manage the end-to-end lettings process, ensuring fair allocation and strong customer experience. You’ll work with local authorities, partners and internal teams to match customers with appropriate homes, coordinate viewings and support tenancy sign-ups.

The role emphasizes helping customers throughout affordability and verification steps, with an opportunity to contribute to sustainable communities and positive outcomes