Regional Homeownership Case Manager (Hybrid)

Bromford Housing Group; Wolverhampton; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working across locations and at

CIH qualification offered by employer

Pension up to 10%

Job summary

Bromford Housing Group is seeking a regional Homeownership Support Officer to manage day-to-day homeownership queries, income recovery tasks, and case management across Wolverhampton, Birmingham, Solihull and parts of Warwickshire/Northamptonshire. You will support customers, progress cases, and work with Place-based teams to achieve positive outcomes.

The role offers variety, autonomy, and the chance to make a real impact in people’s lives, particularly those needing extra guidance or early

Qualifications

• Experience in housing income, leasehold management, neighbourhood management or similar.
• Knowledge of homeownership leases and arrears recovery processes.
• Understanding welfare benefits legislation.
• Ability to work collaboratively with solicitors, legal teams, lenders, and internal colleagues.
• Strong organisational and communication skills.

Responsibilities

• Managing homeownership customer cases from first query through to resolution.
• Handling a wide range of housing management and basic lease related enquiries.
• Supporting customers face-to-face through home visits when needed.
• Driving income collection and arrears recovery activity, including negotiating sustainable payment plans.
• Preparing notices, legal documentation, and referrals to solicitors in line with procedure.
• Completing Income & Expenditure assessments and offering budgeting or welfare benefits guidance.
• Collaborating with colleagues to reduce arrears while balancing customer vulnerability, support needs, and organisational risk.
• Maintaining accurate case records and complying with GDPR requirements.
• Identifying risks early and escalating high-risk or complex cases appropriately.
• Providing customer insight to help shape and improve service delivery.
• Participate in home ownership customer consultation events as required

Skills

Housing income

Leasehold management

Neighbourhood management

Welfare benefits knowledge

Education

GCSEs in Maths and English

Job description

Bromford Housing Group is seeking a regional Homeownership Support Officer to manage day-to-day homeownership queries, income recovery tasks, and case management across Wolverhampton, Birmingham, Solihull and parts of Warwickshire/Northamptonshire. You will support customers, progress cases, and work with Place-based teams to achieve positive outcomes.

The role offers variety, autonomy, and the chance to make a real impact in people’s lives, particularly those needing extra guidance or early