Lettings Advisor - Wolverhampton

Bromford; Wolverhampton; On-site; GBP 25,000 - 34,000; Full time

Job summary

Bromford is seeking a customer-focused Lettings Officer in Wolverhampton to manage the end-to-end lettings process, ensuring fair allocation and strong customer experience. You’ll work with local authorities, partners and internal teams to match customers with appropriate homes, coordinate viewings and support tenancy sign-ups.

The role emphasizes helping customers throughout affordability and verification steps, with an opportunity to contribute to sustainable communities and positive outcomes

Qualifications

• Strong organisation and administrative skills.
• Experience using computer-based systems and maintaining accurate records.
• Ability to manage sensitive conversations professionally and with empathy.
• Proactive approach and commitment to helping customers.
• Experience within social housing, lettings or the wider housing sector (desirable).

Responsibilities

• Manage end-to-end lettings from availability to sign-up.
• Coordinate with local authorities and nomination partners to allocate homes fairly.
• Support customers through affordability, verification and tenancy processes.
• Arrange and conduct property viewings when required.
• Manage garage lettings and mutual exchange applications.
• Collaborate with Place, Empty Homes and New Homes teams to minimise void periods.
• Build positive relationships with customers, colleagues and external partners.

Skills

Organisation & administration

Computer-based systems & records

Empathy in sensitive conversations

Proactive customer support

Social housing / lettings experience (

Education

CIH Level 3 qualification

Job description

Hours: Full Time, 37.5 hours per week, Monday-Friday

Contractual base: Wolverhampton

Operational requirement: Travel across your allocated area as required

Additional requirements: Full UK driving licence required

Finding the right home can change a customer's future.

We're looking for a customer-focused Lettings Officer to join our team and play a key role in helping customers access safe, secure and affordable homes. This is an opportunity to make a real impact by supporting customers through their housing journey, ensuring homes are let quickly, fairly and in line with local needs.

Working closely with colleagues, local authorities and community partners, you'll help create sustainable communities by matching customers with suitable homes, reducing void periods and delivering an excellent customer experience from enquiry through to tenancy sign-up. As part of our Place approach, you'll also support customers with property viewings, garage lettings and mutual exchanges, helping them access the right housing solutions and responding to changing needs within local communities.

What you'll be doing

• Managing the end-to-end lettings process from property availability through to sign-up
• Working with local authorities and nomination partners to allocate homes fairly and efficiently
• Supporting customers through affordability, verification and tenancy processes
• Arranging and conducting property viewings when required
• Managing garage lettings and supporting mutual exchange applications
• Working collaboratively with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes
• Building positive relationships with customers, colleagues and external partners

What we’re looking for

You’ll have experience in a customer-focused environment and be confident managing multiple priorities while delivering a high-quality service. You’ll enjoy building relationships, communicating with a wide range of people and finding practical solutions to support customers.

We're particularly interested in hearing from people who have:

• Strong organisation and administrative skills
• Experience using computer-based systems and maintaining accurate records
• The ability to manage sensitive conversations professionally and with empathy
• A proactive approach and a genuine commitment to helping customers
• Experience within social housing, lettings or the wider housing sector (desirable)

A CIH Level 3 qualification, or a willingness to work towards it, would be advantageous.

This is a fantastic opportunity to join a team that makes a direct difference to customers and communities every day. You'll be part of an organisation that's customer-driven, ambitious and all-in, helping ensure our homes are allocated fairly and our customers receive the support they need to thrive.