Lettings Advisor - Wolverhampton

Bromford; Snapes Green; On-site; GBP 28,000 - 29,000; Full time

Job summary

Bromford is hiring a Lettings Officer in Wolverhampton to support customers through affordable housing journeys. You will manage the end-to-end lettings process, coordinate with authorities and partners, and ensure timely, fair allocations while maintaining high customer service standards.

You'll conduct property viewings, garage lettings and mutual exchanges, and work across Place and Homes teams to improve outcomes for communities.

Qualifications

• Experience in a customer-focused environment.
• Strong organisation and administrative skills.
• Experience using computer-based systems and maintaining accurate records.
• Ability to manage sensitive conversations professionally and with empathy.
• A proactive approach and commitment to helping customers.
• Experience within social housing desirable.
• CIH Level 3 qualification or willingness to work towards it.

Responsibilities

• Manage end-to-end lettings process from property availability to sign-up.
• Work with local authorities and nomination partners to allocate homes fairly.
• Support customers through affordability, verification and tenancy processes.
• Arrange and conduct property viewings when required.
• Manage garage lettings and support mutual exchange applications.
• Collaborate with Place, Empty Homes and New Homes teams to reduce voids.
• Build relationships with customers, colleagues and external partners.

Skills

Customer service

Organisation

Administration

IT skills

Education

CIH Level 3

Tools

CRM systems

Job description

Pay:

£28,462 to £28,463 per year, Excellent Plus Benefits

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

22/11/2026

About this job

Contract: 12-Month Fixed Term Contract Hours: Full Time,
37.5 hours per week, Monday-Friday Contractual base: Wolverhampton Operational requirement: Travel across your allocated area as required Additional requirements: Full UK driving licence required Closing date: Sunday 22 November 2026 Finding the right home can change a customer's future.

We're looking for a customer-focused Lettings Officer to join our team and play a key role in helping customers access safe, secure and affordable homes.

This is an opportunity to make a real impact by supporting customers through their housing journey, ensuring homes are let quickly, fairly and in line with local needs.

Working closely with colleagues, local authorities and community partners, you'll help create sustainable communities by matching customers with suitable homes, reducing void periods and delivering an excellent customer experience from enquiry through to tenancy sign-up.

As part of our Place approach, you'll also support customers with property viewings, garage lettings and mutual exchanges, helping them access the right housing solutions and responding to changing needs within local communities.

What you'll be doing Managing the end-to-end lettings process from property availability through to sign-up Working with local authorities and nomination partners to allocate homes fairly and efficiently Supporting customers through affordability, verification and tenancy processes Arranging and conducting property viewings when required Managing garage lettings and supporting mutual exchange applications Working collaboratively with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes Building positive relationships with customers, colleagues and external partners What we're looking for You'll have experience in a customer-focused environment and be confident managing multiple priorities while delivering a high-quality service.

You'll enjoy building relationships, communicating with a wide range of people and finding practical solutions to support customers.

We're particularly interested in hearing from people who have: Experience delivering excellent customer service Strong organisation and administrative skills Experience using computer-based systems and maintaining accurate records The ability to manage sensitive conversations professionally and with empathy A proactive approach and a genuine commitment to helping customers Experience within social housing, lettings or the wider housing sector (desirable) A CIH Level 3 qualification, or a willingness to work towards it, would be advantageous.

This is a fantastic opportunity to join a team that makes a direct difference to customers and communities every day.

You'll be part of an organisation that's customer-driven, ambitious and all-in, helping ensure our homes are allocated fairly and our customers receive the support they need to thrive.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).