Hybrid ITIL Network Service Coordinator

MBDA; Bolton; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company bonus up to £2,500

Pension up to 14%

Overtime

Flexi Leave up to 15 days

Flexible working

Enhanced parental leave

Subsidised meals

Free car parking

Job summary

MBDA UK in Bolton is seeking a Network Service Coordinator to support our Network Service Function, collaborating with Network Security, Operations and Projects. Reporting to the Network Service Specialist, you will drive centralised incident, change and service reporting activities while upholding security standards.

The role requires ITIL foundations, familiarity with ITSM tools and a proactive, high-pressure mindset.

Qualifications

• ITIL Foundation (ideally V3 or above).
• Experience implementing ITIL-based practices such as Incident, Change, Problem Management, CSI.
• Awareness of Project Management Methodologies such as PRINCE2, Agile and Lean.
• Positive can-do attitude, capable of working in high pressure environments.
• Excellent organisational and problem solving skills.
• Team player with the ability to motivate others.
• Demonstrating ability and understanding of ITSM tools, generating service reports and interpreting data.

Responsibilities

• Provide centralised support to the Network Service Function, liaising with key areas of the business.
• Collaborate with Network Security, Network Operations and Network Projects.
• Work with colleagues within the Information Management Area to drive improvements.

Skills

ITIL Foundation

ITIL Practices

Project Management

Agile & Lean

Organisational skills

Problem solving

Team player

ITSM reporting

Tools

ITSM tools

Job description

MBDA UK in Bolton is seeking a Network Service Coordinator to support our Network Service Function, collaborating with Network Security, Operations and Projects. Reporting to the Network Service Specialist, you will drive centralised incident, change and service reporting activities while upholding security standards.

The role requires ITIL foundations, familiarity with ITSM tools and a proactive, high-pressure mindset.