Network Service Coordinator

MBDA; Bolton; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company bonus up to £2,500

Pension up to 14%

Overtime

Flexi Leave up to 15 days

Flexible working

Enhanced parental leave

Subsidised meals

Free car parking

Job summary

MBDA UK in Bolton is seeking a Network Service Coordinator to support our Network Service Function, collaborating with Network Security, Operations and Projects. Reporting to the Network Service Specialist, you will drive centralised incident, change and service reporting activities while upholding security standards.

The role requires ITIL foundations, familiarity with ITSM tools and a proactive, high-pressure mindset.

Qualifications

• ITIL Foundation (ideally V3 or above).
• Experience implementing ITIL-based practices such as Incident, Change, Problem Management, CSI.
• Awareness of Project Management Methodologies such as PRINCE2, Agile and Lean.
• Positive can-do attitude, capable of working in high pressure environments.
• Excellent organisational and problem solving skills.
• Team player with the ability to motivate others.
• Demonstrating ability and understanding of ITSM tools, generating service reports and interpreting data.

Responsibilities

• Provide centralised support to the Network Service Function, liaising with key areas of the business.
• Collaborate with Network Security, Network Operations and Network Projects.
• Work with colleagues within the Information Management Area to drive improvements.

Skills

ITIL Foundation

ITIL Practices

Project Management

Agile & Lean

Organisational skills

Problem solving

Team player

ITSM reporting

Tools

ITSM tools

Job description

Bolton

A fantastic opportunity to join the DEX Networks Team. We are a strong and specialised team of knowledgeable and experienced professionals who work together to support core Network functionality to MBDA UK ensuring that the operational service of the business remains continual.

Salary

Circa £50,000 depending on experience

Dynamic (hybrid) working

3 days per week on-site due to workload classification

Security Clearance

British Citizen only.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

The opportunity:

As the Network Service Coordinator, you will be reporting directly into the Network Service Specialist for MBDA UK and will provide centralised support to the Network Service Function liaising with other key areas of the business. We are looking for a confident and driven self-starter who is not afraid to challenge the status quo of the business and bring fresh, new and innovative ideas with the freedom and opportunity to drive them into fruition. You will work closely with other service lines within the DEX Networks Function such as Network Security, Network Operations and Network Projects in addition to collaborating closely with other colleagues within the Information Management Area.

What we're looking for from you:

Core Skills for this role include;

• ITIL Foundation (ideally V3 or above)
• Experience of implementing ITIL Based practises such as (Incident, Change, Problem Management, CSI)
• Awareness and understanding of Project Management Methodologies such as PRINCE2, Agile and Lean.
• A positive can do attitude, capable of working in high pressure and challenging environments.
• Excellent organisational and problem solving skills.
• Team player with the ability to motivate others.
• Demonstrating the ability and understanding of ITSM tools, generating service reports and interpreting data.

Desirable

• Defence or Public Sector Experience.
• Security Clearance is required ideally to SC level.
• Ability to travel both within the UK and Europe when required.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more… We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.