ITIL Service Management Coordinator: Process & Improvement

WebHosting; Belfast City District; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Telefónica Tech UK&I in Belfast is seeking a Service Management Co-ordinator to support the Service Management Specialist team in implementing and running ITIL processes within a Managed Service environment.

You will help ensure process adherence, collaborate with internal teams and vendors, and contribute to continuous improvement. This role is ideal for an aspiring IT professional keen to develop in a team of experienced specialists.

Qualifications

• Experience with ITIL management processes.
• Ability to coordinate cross-functional teams and vendors.
• Strong process improvement mindset.

Responsibilities

• Ensure adherence to the Service Management processes.
• Coordinate delivery with internal support groups, vendors, customers and manage roadblocks.
• Identify opportunities and propose improvements to tools, staff, processes and work instructions.

Job description

Telefónica Tech UK&I in Belfast is seeking a Service Management Co-ordinator to support the Service Management Specialist team in implementing and running ITIL processes within a Managed Service environment.

You will help ensure process adherence, collaborate with internal teams and vendors, and contribute to continuous improvement. This role is ideal for an aspiring IT professional keen to develop in a team of experienced specialists.