Networks Coordinator

Copello; England; On-site; GBP 45,000 - 55,000; Full time

Job summary

Copello is recruiting a Networks Coordinator in Hertfordshire to provide centralised coordination across the Network Services function. The role supports ITIL-based processes and CSI initiatives, working with Network Security, Network Operations and Network Projects teams.

The ideal candidate has ITIL Foundation certification, experience in ITIL environments, and familiarity with ITSM tools, incident/change/problem management, and data-driven service improvement.

Qualifications

• ITIL Foundation certification and experience in an ITIL-driven environment.
• Experience delivering ITIL processes (Incident, Change, Problem, CSI).
• Understanding of project management methodologies.
• Knowledge of telecommunications, ICT products and network services.
• Experience using ITSM tools and producing service reports.
• Ability to challenge existing processes and drive improvements.

Responsibilities

• Provide centralised coordination and administrative support across the Network Services function.
• Support ITIL-based service management processes and CSI initiatives.
• Assist with incident, change and problem management activities.
• Liaise with internal teams and stakeholders to ensure effective service delivery.
• Support production of service reports and data interpretation.
• Drive continual service improvement initiatives across networks teams.
• Collaborate with Network Security, Network Operations and Network Projects teams.

Skills

ITIL Foundation

ITIL processes

Stakeholder management

Project management

Service improvement

Communication

Tools

ITSM tools

Job description

Networks Coordinator

3 days on site - Hertfordshire

Up to £50k DOE

SC clearance is required

Our client is a leading organisation within the UK defence sector, delivering advanced technology and engineering solutions that support national security and the armed forces.

They are looking to recruit a Networks Coordinator to support their established team.

The Opportunity

This is an excellent opportunity for an organised and proactive IT professional to join a specialist network services function, providing centralised coordination and support across a range of network-related activities.

As a Networks Coordinator, you will play an important role in ensuring the effective delivery of network services, collaborating with teams across Network Security, Network Operations and Network Projects, as well as wider Information Management functions.

The successful candidate will be confident working with stakeholders at different levels, comfortable challenging existing processes and able to identify opportunities to improve service delivery through new ideas and innovative approaches.

The Role

As Networks Coordinator, your responsibilities will include:

• Providing centralised coordination and administrative support across the Network Services function.
• Supporting the implementation and continuous improvement of ITIL-based service management processes.
• Working across incident, change and problem management activities.
• Liaising with internal teams and stakeholders to ensure effective service delivery.
• Supporting the production of service reports, analysing data and identifying areas for improvement.
• Helping to drive Continuous Service Improvement (CSI) initiatives.
• Working alongside Network Security, Network Operations and Network Projects teams.
• Supporting the effective management of IT services within a structured IT Service Management (ITSM) environment.

What We're Looking For

The ideal candidate will have:

• ITIL Foundation certification
• Experience working within an ITIL-driven environment, with a good understanding of ITIL frameworks and methodologies.
• Practical experience implementing ITIL processes, including Incident Management, Change Management, Problem Management and Continuous Service Improvement.
• An understanding of project management methodologies.
• Knowledge or awareness of telecommunications, ICT products and network services.
• Experience using IT Service Management (ITSM) tools, producing service reports and interpreting performance data.
• A proactive, positive approach, with the confidence to challenge existing processes and suggest improvements.
• Confidence working in a demanding environment, managing competing priorities and meeting deadlines