Senior Network Security Engineer – 24/7 Incident Lead (SC)

BT Group; Manchester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Training and development opportunities

Competitive pension scheme

Job summary

BT Group in Manchester is seeking a cybersecurity professional to deliver and support customer security services in a 24/7 environment. The role blends technical support, incident ownership, and change governance to ensure high-quality outcomes.

You will provide 2nd line technical support for network security operations, own P1/P2 incidents, lead resolution under pressure, and drive ITIL-aligned change management and continual improvement with multi-vendor teams.

Qualifications

• Industry-recognised security certifications (or equivalent experience) such as Palo Alto PCNSE and related technologies.
• Experience in managing P1/P2 security incidents and driving technical resolution.

Responsibilities

• Provide technical support across Network Security Operations as a 2nd Line: critical incident ownership and rapid resolution.
• Take ownership of P1/P2 security incidents, guiding resolution and stakeholder updates.
• Own and support change management activities ensuring risk assessment, peer reviews and governance alignment.
• Lead ITIL-based practices to improve service delivery and incident management.

Skills

Palo Alto PCNSE

Palo Alto Firewalls

F5 Load Balancers

Web Application Firewall

Forescout NAC

Netskope

Incident ownership

ITIL practices

Tools

Palo Alto Networks

Job description

BT Group in Manchester is seeking a cybersecurity professional to deliver and support customer security services in a 24/7 environment. The role blends technical support, incident ownership, and change governance to ensure high-quality outcomes.

You will provide 2nd line technical support for network security operations, own P1/P2 incidents, lead resolution under pressure, and drive ITIL-aligned change management and continual improvement with multi-vendor teams.