Hybrid Italian-Speaking AM Lead for SMB Growth

Deliveroo; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food delivery service is seeking a Team Lead to manage a team of Italian-speaking Account Managers in Manchester. You will guide a small to medium-sized business team, ensuring their growth through effective coaching and support in commercial practices. Responsibilities include team management, performance monitoring, and collaboration with various departments. The role offers hybrid working and a commitment to employee welfare with comprehensive benefits.

Benefits

Health benefits

Flexible working arrangements

Diversity and inclusion programs

Qualifications

• Minimum 2 years of management experience.
• Experience managing teams of over 10 people.
• Background in Account Management or Sales Management.
• Demonstrated planning and organizational skills.

Responsibilities

• Manage and coach the onboarding experience for team members.
• Recruit, reward, and develop the team.
• Establish performance management framework.
• Motivate team to maintain high morale.
• Monitor team performance using data analysis.
• Collaborate with HR on recruitment.
• Provide management information reports.
• Research and resolve complex complaints.
• Communicate relevant briefings to staff.
• Ensure Account Managers receive necessary support.

Skills

Management experience

Team management

Account Management experience

Planning skills

Fluency in Italian

Fluency in English

Salesforce experience

Tools

Salesforce

Job description

A leading food delivery service is seeking a Team Lead to manage a team of Italian-speaking Account Managers in Manchester. You will guide a small to medium-sized business team, ensuring their growth through effective coaching and support in commercial practices. Responsibilities include team management, performance monitoring, and collaboration with various departments. The role offers hybrid working and a commitment to employee welfare with comprehensive benefits.