Hybrid IT Systems & Support Engineer — 25 Days Holiday

Get Staffed Online Recruitment Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

Job summary

Get Staffed Online Recruitment Limited is assisting a university client in finding a Technology Systems & Support Engineer for Brighton, London or Essex campuses. The role will provide both onsite and remote support for end-user devices, Microsoft 365, teaching spaces and collaboration tools.

You will help maintain and improve systems that underpin learning and operations, resolve incidents end-to-end, and contribute to technology initiatives across campuses.

Qualifications

• Experience in technology support, desktop support or systems support.
• Strong troubleshooting across hardware, software and OS.
• Excellent customer-focused support in a busy environment.
• Solid understanding of Microsoft 365 and modern workplace tech.

Responsibilities

• Provide responsive onsite and remote technology support to colleagues and students.
• Diagnose and resolve hardware, software, OS and connectivity issues.
• Manage incidents and service requests through the ITSM platform to resolution or escalation.
• Configure and maintain laptops, desktops, and mobile devices.

Skills

Desktop support

Troubleshooting

Microsoft 365

Customer service

Communication

Documentation

Tools

ITSM platform

Job description

Get Staffed Online Recruitment Limited is assisting a university client in finding a Technology Systems & Support Engineer for Brighton, London or Essex campuses. The role will provide both onsite and remote support for end-user devices, Microsoft 365, teaching spaces and collaboration tools.

You will help maintain and improve systems that underpin learning and operations, resolve incidents end-to-end, and contribute to technology initiatives across campuses.