IT Support Engineer

Sanderson; Brighton; Hybrid; GBP 37,000 - 51,000; Part time

Job summary

Sanderson in Brighton is seeking an IT Support Engineer for a 2-month contract on a hybrid basis (3 days on site, remote one). You will own day-to-day IT support, onboarding/offboarding, and assist IT improvement projects, working with the IT Manager.

Responsibilities include 1st/2nd line support via Jira and Slack, Microsoft 365 admin, Windows and macOS support, device management, and documentation; the role suits proactive candidates who enjoy varied tasks and security/compliance work.

Qualifications

• Previous experience within an internal IT Support Engineer, Desktop Support or Service Desk position.
• Strong Microsoft 365 administration skills
• Experience supporting Windows environments
• Experience supporting macOS devices
• Experience of device management and MDM platforms
• Proven experience managing joiners, movers and leavers processes

Responsibilities

• Provide 1st and 2nd line IT support via Jira and Slack, ensuring tickets are resolved within agreed SLAs
• Support both onsite and remote users across the business
• Troubleshoot and support Windows devices, with basic support of macOS devices
• Manage user accounts, permissions, licences and shared resources across Microsoft 365
• Administer and support business applications.
• Manage hardware assets and maintain accurate asset records
• Deliver end-to-end onboarding and offboarding activities
• Support ongoing project work, including identity management and single sign-on initiatives
• Create and maintain clear technical documentation
• Promote security best practice and support compliance activities

Skills

Microsoft 365 administration

Windows environments

macOS devices

device management

joiners movers leavers

Tools

Jira

Slack

Job description

IT Support Engineer

Brighton (Hybrid working - 3 days on site)

2-Month Contract (potential extension)

£200 - £275 per day

An exciting opportunity has arisen for an experienced IT Support Engineer to join a fast-growing business on an initial 2-month contract.

Working closely with the IT Manager, you'll take ownership of day-to-day IT support activities, onboarding and offboarding processes, and assist with key IT improvement initiatives across the organisation.

This contract would suit a proactive IT Support Engineer who enjoys a varied role spanning user support, device management, cloud administration and IT improvement projects.

Please note, engagement is via umbrella company only; all tax and NI will be deducted at source.

Key Responsibilities

• Provide 1st and 2nd line IT support via Jira and Slack, ensuring tickets are resolved within agreed SLAs
• Support both onsite and remote users across the business
• Troubleshoot and support Windows devices, with basic support of macOS devices
• Manage user accounts, permissions, licences and shared resources across Microsoft 365
• Administer and support business applications.
• Manage hardware assets and maintain accurate asset records
• Deliver end-to-end onboarding and offboarding activities
• Support ongoing project work, including identity management and single sign-on initiatives
• Create and maintain clear technical documentation
• Promote security best practice and support compliance activities

Skills & Experience Required

• Previous experience within an internal IT Support Engineer, Desktop Support or Service Desk position.
• Strong Microsoft 365 administration skills
• Experience supporting Windows environments
• Experience supporting macOS devices (basic level acceptable)
• Experience of device management and MDM platforms
• Proven experience managing joiners, movers and leavers processes

Desirable Experience

• Google Workspace administration
• Okta (SSO, lifecycle management and application integrations)
• MDM platforms
• Exposure to ISO 27001 and/or Cyber Essentials Plus environments
• CrowdStrike Falcon administration or support experience

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.