Onsite & Remote Tech Systems & Support Engineer

BIMM University; Brighton; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking a Technology Systems & Support Engineer to deliver high-quality IT services across campuses, providing on-site and remote support to students and staff. You'll maintain and improve end-user devices, Microsoft 365, teaching spaces and collaboration tools, coordinating with Senior Engineers and partners to resolve issues and drive service improvements.

Based at Brighton, London or Essex, the role offers a supportive environment with 25 days holiday and a SMART

Qualifications

• Experience working in technology support or similar environment.
• Good troubleshooting across hardware, software, operating systems and end-user technologies.
• Experience delivering customer-focused support in busy environments.
• Understanding of Microsoft 365 and modern workplace technologies.
• Experience supporting classrooms, meeting rooms, audiovisual or collaboration technologies.
• Knowledge of service desk, incident management and support processes.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users.
• Willingness to learn new technologies and contribute to continuous improvement.
• The post holder can be based at either Brighton, London or Essex campus.

Responsibilities

• Provide responsive onsite and remote technology support to colleagues and students across BIMM University.
• Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues.
• Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate.
• Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies.
• Help ensure classrooms, teaching spaces, meeting rooms and collaboration technologies are operational and ready for use.
• Support software deployment, device provisioning, updates and endpoint security activities.
• Work with Senior Engineers and specialist teams to support resolution of more complex issues.
• Maintain accurate documentation, knowledge articles and asset records.
• Identify opportunities to improve support processes, self-service resources and user experience.
• Support technology projects, campus developments and introduction of new technologies across the University.

Skills

Tech support

Troubleshooting

Customer focus

Microsoft 365

End-user devices

Classroom/AV support

Communication skills

Tools

Microsoft 365 / M365 Admin

ITSM platform

Job description

BIMM University is seeking a Technology Systems & Support Engineer to deliver high-quality IT services across campuses, providing on-site and remote support to students and staff. You'll maintain and improve end-user devices, Microsoft 365, teaching spaces and collaboration tools, coordinating with Senior Engineers and partners to resolve issues and drive service improvements.

Based at Brighton, London or Essex, the role offers a supportive environment with 25 days holiday and a SMART