Hybrid IT Support Engineer (2-Month Contract)

Sanderson; Brighton; Híbrido; GBP 37 000 - 51 000; Tempo parcial

Resumo da oferta

Sanderson in Brighton is seeking an IT Support Engineer for a 2-month contract on a hybrid basis (3 days on site, remote one). You will own day-to-day IT support, onboarding/offboarding, and assist IT improvement projects, working with the IT Manager.

Responsibilities include 1st/2nd line support via Jira and Slack, Microsoft 365 admin, Windows and macOS support, device management, and documentation; the role suits proactive candidates who enjoy varied tasks and security/compliance work.

Qualificações

• Previous experience within an internal IT Support Engineer, Desktop Support or Service Desk position.
• Strong Microsoft 365 administration skills
• Experience supporting Windows environments
• Experience supporting macOS devices
• Experience of device management and MDM platforms
• Proven experience managing joiners, movers and leavers processes

Responsabilidades

• Provide 1st and 2nd line IT support via Jira and Slack, ensuring tickets are resolved within agreed SLAs
• Support both onsite and remote users across the business
• Troubleshoot and support Windows devices, with basic support of macOS devices
• Manage user accounts, permissions, licences and shared resources across Microsoft 365
• Administer and support business applications.
• Manage hardware assets and maintain accurate asset records
• Deliver end-to-end onboarding and offboarding activities
• Support ongoing project work, including identity management and single sign-on initiatives
• Create and maintain clear technical documentation
• Promote security best practice and support compliance activities

Conhecimentos

Microsoft 365 administration

Windows environments

macOS devices

device management

joiners movers leavers

Ferramentas

Jira

Slack

Descrição da oferta de emprego

Sanderson in Brighton is seeking an IT Support Engineer for a 2-month contract on a hybrid basis (3 days on site, remote one). You will own day-to-day IT support, onboarding/offboarding, and assist IT improvement projects, working with the IT Manager.

Responsibilities include 1st/2nd line support via Jira and Slack, Microsoft 365 admin, Windows and macOS support, device management, and documentation; the role suits proactive candidates who enjoy varied tasks and security/compliance work.